Order No.: OR232112110026 OR232112109745 Since last week, I have contacted you guys 6 times regarding an existing order. After every single round of conversation, your agent forcefully went against my instructions despite me saying "No, No, No" non-stop on the phone. I told your agent to NOT re-create an order, she anyhow did it without informing me, only to be found days later; I said keep everything the same except for the varnish, someone changed the round corner to no round corner; I said proceed to print immediately, you guys came up with me again hours later to tell me there's resolution issue with the file, by the time it's already too late and I don't need it anymore. I made 3 phone calls this afternoon before 1pm to emphasize on the cancelation of the order and request of refund, as one of your agents refused to listen and hung me up on the phone (seriously, how dare you?), your customer service confirmed the message and said you guys will get back to me shortly on the cancellation. I waited for hours and guess fuckin what, I got a call later near 6pm telling me that the printing was finished. Why would you still proceed to print when I have been refusing it so many times via calls and emails? I have already ordered it from another company anyway. Is it so bloody hard to follow simple instructions? What part of "No" is that hard to understand? If you can't do the job according to the customer's instruction then don't fuckin do it, no one asked you to! I demand the payment to be refunded immediately. And the email of formal cancellation which is long overdue.