B&Q Reviews

“ The quoted price was excellent particularly with the 25% discount the company advertised until the end of January. ”

“ I and my daughter have had kitchens from B&Q and fitted by them bit expensive for fitting so will be getting my independent builder in this house but still going for their kitchens as I like the customer service and they will change units if damaged or faulty in the guaranteed time so I would recommend now waiting on my new kitchen with them good price and look fab ”

“ She made the experience enjoyable and the price could not be beaten. ”

“ I am disappointed with the communication and delivery services provided via On Line. ”

“ No text to say if pm/am delivery . And then no show on delivery day and I stayed in the whole day l . Then the run around from customers services . ”

“ Arranged with APC to pick up, no one arrived after waiting from 7am to 6pm APC said it was delivery not pick up, B&Q via millions of emails said they had rearranged. ”

“ It's now March 2024 and we still have no bathroom and no refund. ”

“ The real issue is getting it replaced or a refund. ”

“ Worst of the worst. Avoid this company. Still waiting for them to collect a large item from my house return from 2023. They just email me saying we are investigating why it's not been collected. Really just collect it and refund. They just take people's hard earned money like thief's and run away. ”

“ I contacted B&Q customer service who said that they can't help and to go back to the store were I purchased the paint with my complaint and receipt, as I was originally happy with the painted walls I have thrown the receipt away, in doing this customer service are unwilling to help. ”

“ This company is so far behind the times with its' customer service you wonder how much longer they can remain in business (they could learn a lot from the likes of Screwfix in how to manage customer expectations). ”

“ Disgusting customer service ”