B&Q Reviews

“ I contacted B&Q customer service who said that they can't help and to go back to the store were I purchased the paint with my complaint and receipt, as I was originally happy with the painted walls I have thrown the receipt away, in doing this customer service are unwilling to help. ”

“ This company is so far behind the times with its' customer service you wonder how much longer they can remain in business (they could learn a lot from the likes of Screwfix in how to manage customer expectations). ”

“ Disgusting customer service ”

“ Disappointing Experience with B&Q Kitchen Installation Service My fitted kitchen was installed by B&Q, and unfortunately, supposed to be an exciting renovation project turned into a disappointing ordeal. ”

“ I purchased a new kitchen from them with a 25 year guarantee and one of the doors blew we returned it to B&Q Derby and they said it was not covered by the guarantee,it had never been wet and the plastic was coming off we purchased a new door at around £50 and that mr was nearly a year ago and they still haven’t done anything about it,the derby store is refusing to respond to customer service, so the 25 year guarantee is not worth the piece of paper don’t bother to buy anything from them ”

“ They have been rude, unhelpful and their customer service is deplorable. ”

“ Absolutely awful service. Over £200 of goods damaged and some not delivered and no help from customer services at all. Have resorted to a charge back with the bank as B&Q has refused to offer any sort of resolution or replacement. I would absolutely avoid using B&Q ”

“ Absolutely appalling service from B&Q, paid for delivery of a light fitting, on day of delivery was informed by dpd they would not be delivering my parcel, can only assume it was damaged. ”

“ Poor service, Poor design, poor delivery. Avoid at all costs. 10/10 for stress. Highly recommend shopping elsewhere from my experience. ”

“ If I can't use my trade card easily, I'll consider going back to MKM due to this disappointing service. ”