LoadUp Reviews

4.6 Rating 4,408 Reviews
89 %
of reviewers recommend LoadUp
4.6
Based on 4,408 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

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Excellent work, on tie, very nice to work with. Job was completed, cost was reasonable and I am very satisfied. I will use them again!!
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Posted 19 hours ago
Every comunication was excellent. Driver checked in. He was friendly. I needed some extra information for reimbursement and the support I received was immediate and helpful. I was a pickup. Definitely recommend them!
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Posted 21 hours ago
Very good service
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Posted 1 day ago
The loader Rita was great!! Arrived ON TIME and very professional which I appreciate. And did I say Rita arrived ON TIME!!!! Thank you.
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Posted 1 day ago
Both Niko and Sam were very professional. They removed my furniture within 30 minutes. Thank you!
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Posted 2 days ago
Fast,efficent,friendly -- but two hours late after waiting the 4 hour window. Not good for business but as stated great crew of loaders and tipped them as such.
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Posted 2 days ago
Excellent service, on-time, carefully moved furniture with care, would definitely recommend.
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Posted 2 days ago
Even though they were short handed he worked extremely hard and made what seemed impossible to me work. I was very impressed with his determination and dedication to completing the job single handed.
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Posted 3 days ago
Jay was excellent in the pick-up of my items and nice to deal with. He came within the timeframe and loaded the materials in a short time. Will use again in the future.
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Posted 3 days ago
Paid $129 to have them remove my king box springs and mattress. Driver showed up while I was at work and loaded the box springs and stole my bed frame and left the mattress on my porch. The instructions clearly stated he was picking up a box springs and mattress and never mentions him removing my bed frame that I just purchased. Customer service is horrible and in my opinion definitely not worth the $129 especially if they have thieves working for them. I was told this guy might be illiterate and if that’s the case he shouldn’t be in charge of reading work orders. I have cameras and he spent a good 15 minutes moving the mattress around to get the bed frame. Very sketchy company. I’m giving them until tomorrow to return my bed frame before I file a burglary report. I would not recommend them or their company. Absolutely horrible experience. Plus I still have to pay to get my damn mattress removed.
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Posted 4 days ago
Both gentlemen were helpful - respectful - and efficient. Good communication! Thank you for your help! 5+ rating
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Posted 4 days ago
BEWARE!!!! Yes I had a bad experience. Did not know these are subcontracted workers. Which is fine. But know who you're hiring, they put a huge gouge in our pergo floor removing a couch out of the living room. Then almost knocked the hallway light right out of its circuit. Until I told them they were going to knock it off! Just very unprofessional. I would not refer anybody to this company!! AGAIN BEWARE!!!!
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Posted 5 days ago
The entire process was simple and efficient. Price was reasonable and I was able to get my 3 piece sectional couch picked up in just a few days. On pickup day the gentleman was nice and well mannered and got the couch out quickly! I will use LoadUp again in the future
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Posted 5 days ago
I had a mattress that was under warranty to get rid of. Come next day and got it. Would highly recommend.
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Posted 5 days ago
The driver did not want to deliver the merchandise to the location that I had requested through the app and wanted to argued with me on where I wanted the items delivered to and I sent pictures of the items that I needed to be picked up. The original cost was $85 but the delivery driver requested $120.00 was not happy about the change in fees. But since he had loaded the items I agreed after we went back and forth on where I wanted the items to be taken to. Not happy with the final result
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Posted 5 days ago
Thank you so much. The gentlemen were very courteous and helpful.
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Posted 5 days ago
The folks that picked up my mattresses were very professional and accommodating to my schedule. I would definitely recommend this service.
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Posted 6 days ago
Excellent job.
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Posted 6 days ago
Duane communicated arrival time, was friendly and efficient. He was careful moving and loading a sleeper sofa.
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Posted 6 days ago
Very quick and on time, barely knew they were there.
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Posted 1 week ago
LoadUp is rated 4.6 based on 4,408 reviews