Top Villas have a Customer Happiness Grade of B. Customers love their prices and customer service but are unhappy with their refunds.
“
The house was spacious, beautifully decorated and so comfortable. Luxury living for a great price. We went in 2018 and we are going back next year!
”
- Amber
“
Had no hot water for 2 days, did not let us shower at any of their other properties on the 1st day, we left the 4th day out of the 8 days we booked, Topvillas refused to refund money for the days we did not stay at the property.
”
- Anonymous
“
When I reached out to Ricardo asking for a refund I was told no.
”
- Tewonda Anderson
“
Repeated efforts over a three weeks period to have someone respond back about the possibility of a refund/rescheduling/travel voucher went unanswered despite being told that the person looking after the matter was working and would call back by days end.
”
- Anonymous
“
Top quality villa in an excellent location . The service supplied from enquiry to exit was smooth and professional.
”
- Jamie Thompson
“
Orlando Solara Resort
Top Villas surpassed all our expectations with quality service from the moment we made our reservation. The standard of accommodation was superb and was actually better than we anticipated. As a family we'd been to Florida on many occasions previously, but this was the first time we'd used Top Villas. However, it wont be the last.
”
- Robert Grieve
“
We made a booking with the help of Christie Gattiker. She was excellent - swift and reassuring responses to our myriad of questions and a personal, professional service. We are confident the villa will meet our expectations - but we have to wait until Easter 2021 to find out !! Thank you Christie.
”
- Anonymous
