Wish Reviews

1.2 Rating 3,671 Reviews
D
Happiness Grade

Wish have a Customer Happiness Grade of D. Customers love their prices but are unhappy with their returns process and refunds.

B

Price - Excellent

79.50%
Industry Average
Great prices just don't understand why their shipping charges are so high.
- Ok
Great prices just don't understand why their shipping charges are so high.
- 2+ Years No Problems
So far every thing I have ordered and received has been of good quality and good a price.
- Anonymous
B-

Delivery - Fast

70.54%
Industry Average
Absolutely a disgrace company advertising something saying things included and when arriving only I Item of the included item when returning it you pay for returning as well as £8 delivery charge it was false advertising trade and standing should be involved I will not be leaving this so people do not buy from this company
- Anonymous
Delivery was scheduled for June 18.
- Harriet
To all of those complaining about delivery.
- Barbiedee
F

Returns Process - Difficult

5.88%
Industry Average
Do not deal with Wish. It took me 3 months to get a refund after receiving faulty goods. I contacted them on numerous occasions just to receive requests to display the fault on video via youtube!!! What kind of returns policy is that? DO NOT DEAL WITH THESE SCAMMERS
- Anonymous
Wish claims you can’t cancel orders because of “COVID19” but allows returns.
- YuniMoody
Wish has messed about so much I am at the point of taking action against the Leicester office to get it closed down. I sent back a faulty LapTop (paid £301) and sent it back to their Depot. It is now obvious that this is a regular practice - I have the delivery slip and the signature etc and every week they say they need a pic of the laptop (bar code) and deny delivery then somebody they will refund the monies within 14 days and then they start over again asking for all the information and we start over again this is now followed by a total lie about a second delivery with a replacement cheaper LapTop which was supposed be delivered by either Royal Mail/Parcel Force combined with two other small items which fitted into the letterbox. How can a 14inch laptop fit into a standard letterbox? I have asked for the tracking number but it seems to also have gone astray. This was also sent from their Leicester Depot so a lovely employee of Wish obviously collects Laptops or is Wish a bunch of ..........., sadly I must say yes. Do not buy off them all their products are old stock or returns or maybe just a pie in the sky???
- Lady Gil Marston-Haynes
E

Refunds - Difficult

42.06%
Industry Average
Refund process is not easy at all.
- Helen SEOH
Scam -- I ordered 4 items the got put in a combined shipment. Never received the package 3 out of the 4 were refunded. 4th one the agent is arguing was delivered and refused to refund. Yet this same Agent refunded other items in this shipment. And then flagged my account for return abuse. Stay away and use a reputable co like Amazon that honors the return and refund policy
- Robert Brannen
Wish will not give you a refund if you do not receive your goods.
- Anonymous
C
64.27%
Industry Average
So far, great service. I was missing one tip from a walking staff, they fully credited my credit card.
- Robert Spring
I bought a pair of bedroom curtains and I received a shower curtain. I also ordered 4 wifi cctv cameras that revolve round and I received 4 ordinary cameras that don't move and needs an expensive hard drive their customer service didn't get back to me ,I have only used Wish a few times but will NEVER use again stay clear from it
- Anonymous
I am very happy with my purchase I have made from Wish, and yes I did have to wait a while for them but we have to be patient as we are in a pandemic and orders are going to take longer. As for customer service, I have had excellent prompt replies to my emails so I have no complaints. I will continue to shop with Wish.
- Maureen Crawley