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Yodel Reviews

1.1 Rating 5,365 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

1.1

Based on 5,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 13th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. They got the box with an office chair (imagine the size) from the seller and lost it in one of their depots. Live support couldn't contact the depot for days and the package was still lost. Support was all indian and used identical copy-paste messages. They even asked me about the contents of my package. What if it was something sensitive? No, they don't care. So after 5 days of not being able to find the huge box they told me that they failed to "locate it". Meaning, they lost it in the depot. I have no idea how mentally challenged you should be to lose the box with a size of a range rover. Never ever ever use this pathetic company, they will lose you package, never make up for it and will irritate you with lowest level support. Yodel deserves minus 5 rate, not one star.”

Posted 1 month ago

“Worst experience - chaotic, customer service is absolutely incompetent.”

Posted 1 month ago

“I think most of the delivery drivers are self employed and get a small amount per parcel that they deliver.They will leave the parcel anywhere they just do not care.The only way to be sure of getting your parcel is track the van or car and wait outside in the road for it.Best avoid this company if you can.”

Posted 1 month ago

“Do not use this company. I have waited in for 3 days and the parcel finally arrived at 7.00pm. Each of the last 3 days it stated that it was out for delivery. First day was noted as driver delayed.”

Posted 1 month ago

“Possibly the worst experience with any courier every time any parcel "attempts" to be delivered. Parcels left out in the rain without making me aware they are there. Over 2 weeks for something to arrive and told each day that I have a slot to find out every day it doesn't arrive. Will deliver to neighbours without even trying to attempt my address, even when I am in! I honestly don't know how a business can operate like this.”

Posted 1 month ago

“Extremely disappointed with Yodel. Was promised delivery between 10 AM and 2 PM but waited until 8 PM with no parcel. Contacted Yodel, only to be told the driver couldn't find my address, which I highly doubt. It felt like the driver never intended to deliver. Their service cost me a day's work and was a complete waste of my time. I'll never use Yodel again due to their poor service and lack of reliability.”

Yodel 1 star review on 5th March 2024

Posted 1 month ago

“Redirected my parcel to another collection point without even informing me. Really inconvenient. New collection point is really far away from my place. Absolutely ridiculous service. 0 star ..!!”

Posted 1 month ago

“The idiot woman that delivers in my area, supposedly delivered a parcel to me on 18/12/23, I still have not got it. The proof of delivery photo shows some random bags which are not outside of my flat. Yodel keep insisting that it has been delivered, I still don't know who they delivered it to.”

Posted 1 month ago

“way to late”

Posted 1 month ago

“Delivery driver never even knocked just chucked the parcel over 6ft fence which is shared passageway !!!! Then said he’d left it in a safe location but didn’t say where and didn’t leave photo or card to say where he’d thrown it. Luckily it was nothing fragile .”

Posted 1 month ago

“Parcels late and damaged. Upon speaking to yodels customer service (very poorly communicated, agent) agent is probably an optimistic way of saying snot nosed teenager who gave up being a chai whala in Mumbai”

Posted 1 month ago

“Told me it was delivered to my house then sent me a picture of some random persons front door. I was told to go hunt for my package or get intouch with the seller to deal with it. Not once did they say they would actually do something to retrieve my package. absolutely useless company”

Posted 1 month ago

“My parcel has been waiting at my local collection point for three days and after three days of trying every avenue to get a collection code from them which they haven't sent me, I can't get my parcel with my name on it which i have paid for. This is the third time with this company this has happened. You can't communicate with them. When you email your email address to them to get your tracking number, it says...."Sorry, this is not available right now. Try later". I have.....15 times since yesterday (29th Feb), still getting same answer! Called a number and got an automated service as follows...."Do you have a card with a long number at the top?, answer "No". "Do you have a tracking number which normaly starts with J ......"No". The answer i got...."Sorry we can't help you right now. Thank you for calling Yodel".!!! This service is SHOCKING!!!!!”

Posted 1 month ago

“Three days of promises to collect parcel and still waiting. What a shower, and somebody as just bought them.... WHY”

Posted 1 month ago

“Garbage delivery and customer service 000000000000000 lazy workers. please guys don’t give any items this yodel company rabish service”

Posted 1 month ago

“Ordered xbox through vinted, went into warehouse then lost. Have to wait 2 weeks for refund, ordered another and now lost with courier, have to wait 2 weeks for refund as they can't find it. Thieves!”

Posted 1 month ago

“I cringe now when I purchase online and ebay I now ask who the courier will be .if its Yodel I don't bother .they don't deliver for ages ,then it is to somewhere else not your address.their sat nav is rubbish .their drivers don't give a hoot and well customer service is so bad it might as well shut down .”

Posted 1 month ago

“Just upset been waiting in for four days past the delivery deadline and apparently delivery attempt today.My intercom never rang.i would have heard it . So redelivery next week now.Not holding my breath. Refund to be considered I've had enough”

Posted 1 month ago

“Received my item next day! I can't beleive it😃😃😃 customer service 12 out of 10. Price, can't quibble, thanks.”

Posted 1 month ago

“Terribly disgusting service!!! The courier left the parcel in some box and it is not clear where, without trying to deliver the parcel to the correct address. I have a camera on my front door and it shows that there was no one at my door all morning and I myself was at home and waiting for the parcel, but unfortunately the lazy courier abandoned my parcel somewhere. Yodel agents responded to my claim, but the response was that their Sat-Nav indicated that the package was delivered to me correctly. I wrote to them all day, called them, sent videos from my camera and many photographs of my house and everything around the house, proof that I did not have any boxes or trash cans and a safe place where the courier could leave the parcel. But they ignored me and made a fool of me and told me to better look for this box with the parcel, to ask family members and to go around to all the neighbors in the area. This is absurdity and the ravings of a madman. A terrible company that hires stupid, lazy couriers who supposedly can’t find the address or confuse the house numbers and leave packages anywhere, sometimes even left in the neighbor’s trash bin. Awfull service!!!”

Posted 1 month ago

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Yodel is rated 1.1 based on 5,365 reviews