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Yodel Reviews

1.1 Rating 5,365 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

1.1

Based on 5,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 13th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

Yodel 1 star review on 8th April 2024

229

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total mess, they were employed to deliver my medication for my heart condition. On 7th Feb. First time said they could not find my address Amazon, Evrie and royal mail can. We're told by pharmacy that they must deliver. They finally turned up today 21st Feb. But not by them, by my neighbours 3 doors away, they, Yodel, had thrown them over their back gate and left them in the rain. AVOID THEM AT ALL COSTS.”

Posted 1 month ago

“Utter scam company. Delivered via amazon third party. 3 attempts during the day and no alternatives to leaving with neighbour. Card stated I had to ring premium number which cost me money to be told to go on the website. Website only gave me options to collect from local office 35 miles away. Scam company. Refund requested.”

Posted 1 month ago

“Yodel are unreliable. They deliver gousto food, they have their contract. I have just cancelled my subscription for gousto, not because of their food, but because you cannot rely on Yodel to get the food to you in the agreed time slot. Previous driver was rude too and left our gousto box on the wall at the end of the garden for anyone to take. If Gousto want to grow their business, they should quickly part ways with Yodel.”

Posted 1 month ago

“Horrendous customer service. Parcel was stolen by driver or left carelessly and when I did a review they faked like they were going to help. Sorted nothing out and now I've lost money on the parcel AND delivery. Highly recommend going with toddlers, they're more likely to be honest with your parcel.”

Posted 1 month ago

“Absolute disgrace of a business. Should be wound up and not allowed to trade. Use the post office for gods sake and let then disappear lost 2 parcels in as many weeks.”

Posted 1 month ago

“Lie about trying to deliver, then go to depot, sellers need to stop using yodel”

Posted 2 months ago

“They have no humans to help you. Cost me 3 days of waiting for a package”

Posted 2 months ago

“Horrendous. Driver showed up at my door with parcel 2 weeks ago but wouldn't deliver it due to an issue with his delivery app. Parcel was returned to depot and I was told it would be delivered the next day, but they never attempted to redeliver it. They have now returned parcel to sender with no explanation, and the tracking has said 'returning' for over a week so no idea where the parcel actually is. So frustrating and the most bizarre situation ever, would rate no stars if I could.”

Posted 2 months ago

“Worst delivery company ever”

Posted 2 months ago

“Life was harsh, we moved in the caravan site. Adress is as company name. But no sign. Just open gates to drive in the yard. It's hard to find, okay, we understand. First time the driver was in the wrong street but at least he called. Second time we don't know where he left the parcel, he decided to leave by the closed gate (ours never closed). My husband asked couple neighbours, nobody has it. nope. Called them to try figure out where it is but no success. The cat litter that we prefer is sold out and I lost my points with the shop. My husband disappointed, because yodel cant find the right street and not even try to call and ask for directions. And who the hell choses the gate as safe place on a heavily raining day.”

Posted 2 months ago

“Awful service! Always a problem with a new excuse. Everytime I order a item and se its going to be delivered by yodel I could cry because I know it will be some kind of problem that will take me weeks to see a item and that's if I'm lucky. Today's new excuse could not find my house that has been there over 200years that they delivered the day before. Finally get a number for driver who said he went home”

Posted 2 months ago

“This is my 2nd time using Yodel and again am very disappointed. I ordered valentine flowers to be delivered to wife's place of work and provided postcode...Building name and number with wife's name and exact place of her office and they still delivered them to the mail room...They made no effort to deliver them to receiver...I do not recommend this place to anyone.... 1st delivery a few months back....ordered flowers and they didn't deliver the bottle of champagne, claiming they did and never offered a refund......”

Posted 2 months ago

“Yodel are the worst company I have ever dealt with. They supposedly tried to deliver my parcel numerous times but were unable to find the address ( it’s a shop, all of its customers manage to find it). The driver is obviously lying or can’t be bothered. The yodel web chat is a complete waste of time and the customer service phone number won’t let you speak to anyone. The complaint team ignore your emails. They are a complete disgrace and shouldn’t be allowed to trade, they are basically stealing from customers.”

Posted 2 months ago

“Awful. Unhelpful. And take no responsibility. Delivered my parcels to the wrong address then directed me to argos where I had ordered them from. Dreadful”

Posted 2 months ago

“Failure to deliver parcels on a number of occasions, also whilst on chat regarding the latest failure to deliver the person cut me of on chat.”

Posted 2 months ago

“Sadly Yodel left our parcel on our neighbour’s doorstep, not sure why as the parcel had our address on it & we’d given their website our preference where to leave our parcels! Couldn’t recommend Yodel.”

Posted 2 months ago

“I bought some bulbs off an ebay seller last november never recieved them. Found out the seller sent them by yodel ! They were supposed to have been deliveres sat 2nd dec 2023 at 4.53pm they never arrived not even a card through the door Its february now despite many complaints to ebay still no parcel found out parcel was returned to the seller. How about that eh What a despicable thing to do The honesty of the sellers un doubt and so is this delivery company. Goidbye to my money and my goids Well and truly scammed by yodel and hungry86 ebay seller.”

Posted 2 months ago

“USELESS USELESS company, they never deliver, and they barely bother to get out of their vans, probably because they employ the laziest most useless staff they can source. they just sit there then drive off and update saying they tried to deliver. I hope they go bust and all end up back on the doll where they belong”

Posted 2 months ago

“The driver drove over my neighbours grass, there was plenty of room for his vehicle, the drive accommodates 5 cars. Damaged the grass and stone. Obviously does not care. Let’s see if the company responds, I doubt anything will happen. Informed the supplier they are going to take action.”

Posted 2 months ago

“Slow delivery they state they are going to deliver on a certain day and don’t turn up”

Posted 2 months ago

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Yodel is rated 1.1 based on 5,365 reviews