Our Review Booster allows you to instantly collect genuine reviews by sending an email review invite to your past customers. These reviews can then be published in just a few days for a quick return. Learn more about our Review Booster here.

You can use the Review Booster as often as you like. Some clients choose to use it daily to maximise their review collection efforts.

The average collection rate varies by business sector, but most e-commerce websites achieve rates above 8%. We pride ourselves on having the highest collection rate in the industry. If your rate falls below 7%, our email specialists actively work to improve your conversion.

We do! As long as you are a paying customer, we will be happy to process the Review Booster for you.

Certainly! Our system is fully customisable, you can tailor your questions to specific areas of concerns, such as delivery or customer service.

Absolutely! You can add your company logo, change colours, and design to match your company's image. If you need assistance, our experienced email specialists can create the perfect collection email for you at no extra charge.

Our headquarters is in the UK, and we operate key hubs in Leicester, Berlin, California, and Sydney, forming a global network for around-the-clock support.

No, we don’t believe in lengthy contracts. We bill on a monthly basis, giving you the flexibility to move between plans any time you want. 

Never. We operate as an email service provider, similar to MailChimp or Constant Contact. Our Privacy Policy explicitly states that we will never use an email address unless instructed by the company sending the data. All data is stored on a secure SSL 128-bit protected server.

The account set-up process typically spans between 2 to 4 hours. During this time, we'll walk you through an onboarding journey designed to streamline the configuration of numerous features. Our step-by-step guidance ensures you not only set up the essentials bu

Not typically! Our Enterprise plan comes with a free onboarding set up to help you get started. Under our other plans there are no set up fees if you wish to use our platform as intended and install yourself, if you wish for us to do the installation we charge a one time $99 fee. 

In three easy steps: Log in to REVIEWS.io, click on "My Account" in the top header menu, and update your picture or other information as needed.

Yes we do! We are a Google-licensed Review Partner meaning that reviews you collect on our platform make you eligible to display Seller Ratings in your paid Google Ads. 

The reviews your customers publish on REVIEWS.io will appear in Google Shopping Stars & Reviews and Google Ads & Reviews. 

The timeline for merchant reviews to appear next to Google Ads results typically spans between 3 to 6 weeks. During this period, Google processes and integrates the reviews into its system, ensuring that they are displayed alongside your advertising.

It's important to note that the exact duration may vary based on factors such as the volume of reviews and Google's internal review validation process

In most cases, yes! Ads with Seller Ratings have a significant impact on Click-Through Rates (CTR) and Cost-Per-Click (CPC) rates in Google AdWords. On average, ads with Seller Ratings achieve a 17% higher CTR than those without ratings.

Yes! You can import your existing reviews from many of our competitors in order to maintain your reputation, learn more about the platforms we will help you switch from here!

As we are a Google License Partner your visibility will not be hindered during switching, your rankings and positions in Google Shopping & Google Ads will be maintained. 

Our platform is quick to set up and easy to navigate, for your simplicity we use a code-free approach. To learn more about the process of switching click here.
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It's important to note that the exact duration may vary based on factors such as the volume of reviews and Google's internal review validation process

Our review should be posted within 48 hours. If it's not up after that time, ensure your account is activated by clicking on the link in the activation email. Additionally, check if your review has violated any policies; we usually notify you via email if there are issues.

By accessing the original review invitation you can write a new review which will take the place of the existing review. On the other hand, you can email support@reviews.io to receive an updated email link to amend your review. 

Reviews will be deleted if the below is true:‍‍

During the review writing process, you may choose whether to publish your name or anonymously write your review. Just select the appropriate option during review submission.

To prevent self-reviews, we implement measures such as logging IP addresses, using email verification, and tracking invoice numbers for each customer. Reviews from unverifiable sources are not displayed with a verified badge.

We have a no tolerance policy when it comes to false reviews. Our policy is always to terminate our business arrangement with those companies and remove any fraudulent reviews.

Yes! Our Reputation Management bolt-on allows you to monitor and control your reviews across multiple platforms to maintain your reputation. For more information on this feature click here click here.