Items not delivered and when did deliver items were wrong. Chased delivery and was assurred the correct items would be despatched in few days. No delivery and chased again as required for specific date as present, only to be advised items out of stock. Despite getting assurances that they would be telephone me to confirm they had received the missing items by an agreed date so they could be arrange for them to be sent special delivery to guarantee delivery, received no telephone call, When chased again informed order had been sent that morning in normal post with no guarantee when items would arrive. Customer Service is so appauling and they are obviously not honest about the stock they have so are taking orders and full payment for items that cannot be honoured. They would not agree to a refund until I had returned the useless items after the event. Wish I had read reviews before purchasing and would warn everyone NOT to use this site as no customer service and they do not rectify their mistakes!! Now left with no gifts for event attending and will have to chase an alternative on the high street. I just wish I had just done in the first place and not used this site.