I am shocked to have found so many reviews from people in my situation, if only I had read these reviews first I would never have placed my order. I initially ordered 3 sets of guess earrings from H Samuel, but the order was cancelled because of stock issues (I had an email to say they were waiting on stock from their supplier and would notify me when I could reorder) Disappointed I searched online and found the same guess earrings on Ellie James so decided to place an order with them (in total I ordered 4 sets), it went through no problem so I was happy. I placed the order 16th Jan and its now the 16th March and I am still missing two sets of earrings. The earrings were for my friends birthdays, all different dates throughout the year so no rush needed on the order. Over the past few months I had sent quite a few emails just for updates - I had a response each time saying they were waiting on stock and would let me know when it arrives. Two sets turned up (shipped with in 2-3 weeks of each other) I was more then happy to wait a few weeks for my order as there really was no rush, the first friends birthday is the 18th March so ordering 2 months in advance I was pretty confident I would have them in time. My friends birthday is now 2 days away and I am without her earrings, I have emailed Ellie James asking for an update and explaining I needed them by Sunday and they ignored my email - I emailed again today asking to cancel the rest of my order as I now need to go out and purchase another gift for my friend and they responded saying the earrings were shipped months ago??? I have email threads off them stating multiple times they are awaiting stock but now I ask for a refund they are stating they have already shipped them? The two sets of earrings I already have had to be signed for upon delivery so surely the other earring if shipped would have had to be signed for also?? I am shocked by the customer service, considering they took my money over two months ago I feel I have been pretty patient. I am still waiting a response from my last email so I am still down money and missing goods. I feel the way this has been dealt with is appalling. Reading through comments it is clear what is happening, they are taking money off customers with out actually having the stock. They customers that aren't having any issues are purchasing "in stock" items so they are shipped no problem ... where as the customers who are without goods or are waiting months for goods are purchasing items that Ellie James don't actually have in stock. H Samuel cancelled my order straight away and did not take my money as they didn't have the stock, Ellie James took my money even though they could not fulfil my order - at no point during my purchase did it say anywhere on the site that the goods weren't actually in stock and I would have to wait months!! I wont be purchasing from this site ever again and if I could I would give zero stars - I really feel they need to work on their customer service and content of the emails - also a section needs to be added to the website letting customers know they are purchasing goods that aren't actually in stock. The earrings that have arrived are lovely but the credit goes to Guess not Ellie James jewellery, Im sure these reputable brands would not be to happy with how customers are being treated when purchasing their items through Ellie James Jewellery.