Absolutely terrible. Ordered a charm bracelet for my daughter for her birthday, website said it was in stock with 24 hour dispatch time and 3-4 day delivery time, money was taken in a flash but it did not come. After a week waiting I chased it up (it was not marked dispatched despite a 24 hour dispatch claim...).... Was told 10-14 working days in reply but it went to spam, not their fault of course but I did not see it for a week due to it coming from a different email name, not from Ellie James (alarm bells).... 9 days after that reply I got another one confirming that it would STILL be 10-14 working days.... so they lied to me, pure and simple! (I will be sharing the email thread on my main google reviews because I find that disgusting).... To top it all off here I am after all this and the website STILL SAYS THE ITEM IS IN STOCK.... how much worse can they be??? The lady dealing with me via email has been perfectly polite but how can delivery time be the same after 9 days unless it is a standard issue lie?? How?? 100% recommend you go elsewhere for your purchases, I have requested a refund and if that does not come as quickly as they took my money for an item they could not supply they will regret it...! Please good people, run away and go elsewhere!!