It is with regret that it has come down to this, but I am left with no choice. First off, I have been a customer of Gemini for many years now. I have never had any problems with them, but recently I experienced something that truly bothers me, which has yet to be resolved because of their lack of providing customer service in a timely manner. I switched my bank account in my back office. I have recurring purchases that are made weekly. For some reason, their system tried doing ACH withdraws from my old bank that is shut down. Long story short, they ended up freezing my account as a result of this. I have been unable to get in, even after providing them with the documentation they requested. Since then, their system is selling my crypto assets without my wanting in order to clear up some USD balance they say I have. They tell me to log in to deposit BTC in order to prevent my crypto assets from being sold, but they wont unlock my account, so my hands are tied. All the while they are selling my assets. It is just wrong and I am very upset about it. No matter how many emails I send, they do not respond. I will be filing a complaint with authorities soon if they do not respond and resolve this.