As a repeat customer of many years, I was was dismayed that I should be left waiting for the handyman for around close to two hours, especially as I had made a train journey from Sussex just for the handyman to work in a London flat. After waiting ages, I called their office. I then got a call back saying the handyman had to go to hospital for his partner. I asked the wonderful Adriene, who was most apologetic, to ask the owner of the firm to contact me. Well, after two chasing telephone call from Adriene to myself - I'm still waiting for the call from the owner. The incident was over two months ago, so I shan't hold me breath. Total time wasted was 5 hours. That at £20 call out plus £40 per hour plus train ticket, equates to £245. My time is valued higher than the above, however I've used 0800 Handyman's charges. So 0800 Handyman, are you going to reimburse my losses? Is the owner going to call? I'm actually surprised you've asked me to rate you!