Do not take out warranty with this company and do not book with them. The worse company Completrly unreliable and zero customer service. 1st December ordered part only thermocouple booked for 7th December come through 7th wrong engineer booked so now I have to wait until 17th then 8am 17th engineer calls been to postoffice my part not there!! Yes that the part ordered on the 1st confirmed it arrived on 5th to be fitted on 7th but suddenly the post office that is open at 8am on morning of appointment don’t have part 🤔 really after my complaining engineer turns up late afternoon no parts can’t do nothing and will get part and fit Saturday, you guessed Saturday came and went not even a call. After me calling promised someone will be here on 31st to fit part. We now have no cooking facilities all Christmas. 30th late afternoon I get text saying appointment booked for 5th January no explanation no call nothing. Absolutely disgrace and now no cooler nee year as well. I would 100 per cent give this company a miss 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡