Had a fridge freezer which stopped working. I called 0800 Repair and they charged me £179 to send an engineer out to have a look. I told them I thought the issue was with the compressor and they informed me that if the engineer couldn't fix it, they would refund me all but £50 of the fee. The engineer came out, diagnosed a re-gas was required and said that he'd have to come back with another engineer as he wasn't confident enough to do it himself. From this point on, I heard nothing from 0800 repair. I chased it up after a week and was told I would be contacted by the area supervisor to re-arrange a visit. Another week went by and again, I chased it up. I was told this time that a re-gas or a compressor change was not covered under the agreement and that I would have been told this when I spoke to them in the first instance. I was NOT told this. I asked for a full refund and was told that someone would review the original call and get back to me. Nobody got back to me. I chased again after a further week and was told that they had reviewed the call and that I was only entitled to a partial refund. They were very dismissive of my complaint that I had not been told the full facts about what issues would be classed as "unable to fix." They were very quick to take the money from me (instant, in fact) but three weeks later I'm still waiting for a refund. They don't communicate without prompting and when they do communicate, it's just lies. If I could give these charlatans minus stars I would. AVOID!