Have very product insurance policy made claim for faulty damage remote on the 7/7/2021 girl took my model number told would send replacement magic remote 2 weeks later nothing called back was told by same girl madrasah bresnen 0800repair had tried to contact me as they also need serial number so gave that too and was told takes 7 days and I still have nothing and to let you know I have a Apple smart phone and to let you know I have received no emails or phone calls from your company just had a text asking me to kindly leave a trustpilot review so I did. Now I have a message from a Dionne Armstrong asking me for my address details as 0800 repair pride themselves on good work and she will look into my problems and get back to me. As of today I have heard nothing from 0800repair or Dionne Armstrong about our replacement ABSOLUTELY SHOCKING COMPANY