I worked for these villains who were slave drivers to both their office staff and repair engineers. The attitude of ghe management is so lobg as 8 out if ten cystomers are satusfied ghey are happy to let engineers literally do a bad job then run away from the job. I have hsd to be on the phone to a man on hus own in his 80s being tokd he has to pay 325 pounds for his repair contract in gull rather than by the month so he can get a boiler repair in snowy weather. As a team I was told to buck ideas up when she appeared an hour after work started every day. Horrible exploitative company whose management literally run away from problems.