Email sent to 0800repair what a bunch of cowboys and a muppet from the local council We applied and got accepted for the Warm Home Grant last year 2023 As part of this we was to have Solar Panels Air Source Heat Pump New Radiator's As well as other things We were then told by 0800repair we did not get the funding for the solar panels, so we decided not to go ahead with the air source heat pump as after looking into it we did not feel it worth getting that without the panels. We then had a knock on the door from a man from the council telling us we would be silly not to take up the offer of the heat pump. ( he called twice in the end) We then found out that we did have the funding for the panels and 0800repiar had no idea who had called us or why we had been called as we had had funding for the whole lot right from the start,(this I did not know at the time should have told me to stay away from 0800repair) By this time we had already filled out oil tank up ready for winter 500litres We asked if they would reimburse the old and remove the old oil tank . The answer was no so we refused the air source heat pump but agreed to have panels done, this then triggered the man from the councils second visit to tell us how stupid we would be to not have it all done and that we could give the oil away or pay to have it taken away.(by this time I was bored of seeing this man and him telling us we were stupid) I then rang and said we would have the panels to which 0800repair agreed. This year the work started The solar panels went up Two workers come round to drill holes in the kitchen wall and bathroom wall for vents and putting in loft insulation In relation to the holes Bathroom tiles were damaged, (we were told the boss would be informed we heard nothing) The hole in the bathroom wall was drilled in the wrong place the vent goes through the wall and the soffit (this is not right and is only now being looked at hopefully sorted on the 27,8,24 after much moaning and many phone calls) The hole in the kitchen wall knocked part of the brick out. this then left a big hole in the wall that was eventually part filled but still has part of the brick missing The electrics for the kitchen fan looked disgusting(this is now kind of sorted) We have electric trunking in the garage that runs under the rafters that was only stuck up using the sticky bit on the back that then fell down, the fix for this was someone came out and put screw either side of it to hold it up. The solar panels now have Pidgeon's nesting under them as the netting was put too far underneath (excuse being it would interfere with the electric cable)the neighbour's panels and other panels have the netting at the front. We now currently at the time of writing this have no lighting upstairs 10/8/24 and have to wait till 11/8/24 for someone to come out. (thank you Jordan this is now sorted) The fan is connected up without a box. picture attached This is all without people turning up to work not knowing what they are supposed to do. Emails being sent saying two jobs were being done but when the workman got here them only having one job on their list , Numerous return calls that never happened. Being told by one person that a manager would call me back straight away only to be told that would never happen. We are now hopefully having remedial work done on the 27/8/24, this I hope will be moving the bathroom fan and putting right damage done when the hole was drilled in the wrong place and having the hole in the outside of the kitchen wall replaced. We also need the electric trunking in the garage sorting out as putting two screws either side of it is not a fix . And we need netting at the front of the solar panels as we do not the pigeons that are nesting there now doing damage. I am though very glad we did not have the air source heat pump done as I can only imagine the mess that would have come with that All this has taken it toll on my mum who is recovering from cancer and does need all this worry , bad work Manship and damage done to a house she spent years working to pay for on her own.