Engineer Bill Melrose came out to check washing machine to be told its a pcb needed and they have in stock and will return in 2 days. No one appeared or no contact for almost 3 weeks. I contracted office to see what has happened and told it would be repaired on a date. Took time off work and no engineer turned up and when i call office to see what happened they said no one answered. Rubbish there was no call. Job had been cancelled and i had to rebook. Get a call from engineer to say he would be out and Bill Melrose turned up yet again and couldnt get machine out of space, which i dont know why as he said the pipes were tight. 1 he never even attempted to take of water pipe from under sink which is hand tight, or even attempt to move machine which my wife was able to do later on . He went out and left pcb in kitchen and would return but puts a report back to office for appliance to removed for him. What kind of engineer is he. Now re booked for 20th of march now 6 weeks from original date. Absolute joke of an engineer an embarrassment to the company. Would not recommend him to anyone. Beware of Bill Melrose in Scotland