I booked a repair for my Rangemaster UK oven which is still under warranty on the 5/08. I spent an hour on the phone before my call got picked up and then spent another 25 minutes with the advisor explaining that we were ON A BOAT, with LPG GAS. The agent never said that would be an issue. I had an appointment on the 11/08, the engineer turned up, called me, I missed his call, called him back straight away, left few voicemails, sent few text messages, he never picked up ! I wasted most of my day as I was hoping he’ll come back at some point. Of course he didn’t! Then I went on the chat as I could never get through anyone on the phone and got another appointment booked for the next day (12/08). On 12/08 I got a call from the engineer saying he couldn’t find our address so I explained AGAIN that we were on a boat. He asked me to send him my location and pictures of the boat which I did. I then got a call from 0800 head office saying the engineer cannot attend because he’s not LPG trained. HOW? I SPECIFIED I WAS ON A BOAT AND MY GAS WAS LPG. A customer service assistant called Andrew said he’ll do his very best to get another engineer out today and that I’ll get a call back shortly (this was at 9.00 am). I waited until 3.00pm and called back as nobody rang me since the morning. I just spend 30 mins on the phone with the most useless customer service assistant called Megan, basically talking over me, saying they can’t help because I’m on a boat. She refused to put me through a manager, said there was nothing they could do for me because I’m on a boat - but if I moved the oven to the flat in front of where my boat is moored then the engineer would attend, how funny - and also said my warranty is now cancelled because I’m on a boat. I’ve been waiting a week for my oven to be repaired, wasted lots of time on the phone making sure I’m explaining the situation with all the relevant details including the fact that WE ARE ON A BOAT and wasted TWO DAYS OF MY TIME missing work waiting for an engineer and nobody has turned up ! Worst customer service ever.