My order was placed after a JWines email solicitation coupon offer of 2 free bottles of wine was sent to me. The order which I was gifting to a friend ,showed that the coupon was applied. Confirmation after payment did not show the 2 free bottles. I sent emails to clarify why. The order, a case, was delivered without the extra 2 bottles. One phone call was answered by customer service who would look into it. I called many times since but there is no one to take the call. I emailed several times and was answered once by Yosef, telling me to reach out to him on my next order to get the 2 bottles due me. I sent several emails asking that my friend be able to come into the store to pick up the 2 bottles. I've had no response to emails or phone messages for over a month. Any reason why I should be satisfied with the service? Alex Liverant