If you're here, it's most likely you were looking for a backlink to your website, you were asked for a £1 payment to 'prove your identity' (have they never heard of Cloudflare?) and they've since taken £12 - 60 from your card? Correct? All this hassle for a bloody backlink! Keep emailing them and they will come back to you. I can't say if I've had the refund but I never got the £1 back so I'm doubtful. Here's the full email transcript from my conversation with 118 business directory. "Dear Kez Thank you for your email. We charge a verification fee to stop bots from creating fake listings and ask all businesses to verify their information with a payment card. We can see from our records that you were refunded on the 3rd of May 2023, please can you confirm if you have received this? After verification all customers are offered a trial of a primed listing, this is not compulsory and you are not automatically enrolled, you would have needed to opt-in at a point in the journey. As a gesture of goodwill, we have issued a full refund and cancelled your account with us. Please let us know if you need anything further." My response: "I can confirm I have not received anything from you. I can also confirm that I did not opt into your service, it’s pretty clear from the layout of your website (I build them for a living), your impressive haul of 1* reviews and the unclear email you sent me asking me to UN-ENROL if the paid service was not what I requested that this is indeed your strategy, lure people in through a classic “prove it’s you” £1 payment, auto-enrol into a paid device and blame the consumer for not opting out." For info, I have referred 118businessdirectory to trading standards, GDPR regulators for Europe, and Financial Ombudsmen. I've also been in touch with anonymous so we'll hopefully find out who these crooks really are. They've unleashed Pandora's box and I really look forward to seeing justice prevail. Best of luck guys.