Had to leave 1 star as I couldn't leave lower. Purchased from 11 degrees previously and happy with the t-shirts. So I purchased a bulk order as I am due to go on holiday shortly. This time I ordered multiple t-shirts and some jogging pants. The t-shirts we again fine, but the joggers horrendous. I ordered an xl as I'm 6ft 4. The description read these would be fine......how wrong was I! They are so ill fitting. They were skin tight and came half way down my shin. I returned them back for a refund. After 3 weeks I had heard nothing so I emailed them. The shocking customer service I received must of been typed by an infant. In basic terms they told me because I had used a discount code for spending over £100 and I had returned an item that was at £29 in the sale I wasn't getting a penny back as the code was now invalid so all the t-shirts would now be charged at full cost. I explained this was not made clear and could I instead swap the joggers for another shirt which I would of happily paid postage for. I was still told no and that was the case closed. I still have not received a penny refund or even a reply to my last email. AVOID AT ALL COSTS. There are companies out there grateful for custom. I will ensure I leave this review everywhere possible and I will inform everyone how shocking 11 degrees are!