The 5 month later no response...
I ordered (ORD.NO.:#2237) on 09. February and got the Sculpture by 12. of April. The sculpture arrived with a broken glass dome due to poor packaging (as described below), which many people have reported on Kickstarter page and elsewhere. I sent pictures describing the issue and was offered a replacement, which appears to have been sent to a false address, hence returned to sender. I asked to send it again to the correct address and have not heard anything for a month now again.
Now I have a feeling that I wont get my replacement anymore!
Also I want to mention my experience communicating with sales@beuplifted.co.uk --- they have not gotten back to me once, only confirmation of purchase and shipment.
Communication only went through Tom Lawton directly, maybe it's a one-man show there. Tom seems to be a nice person, only maybe overwhelmed...
Maybe its the strong demand combined with poorly orgaized processes that lead to the quality and packaging issues. These seem to be the main topics of complaints on Kickstarter and elsewhere
Its a nice product...I guess... but the execution remains to be Uplifted.
260 GBP for:
A destroyed sculpture on delivery due to:
poor packaging and hence snapping of magnets which destroyed the glas dome
will be 6 months of emailing mainly of waiting for responses from a non-existing sales team
2 years ago
Uplifting Products Ltd has a
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