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Brian
The service was excellent. I unexpected found myself with a battery that didn't have enough charge for my MINI to start. I did not want to tow the car just have it go do a shop to get a battery, so I looked up a battery delivery and installation service for my first time ever trying. I discovered 1-800-Batttery. I filled out the online service request form... enough to get a quote. The quote was specific to my car, and it included a picture of the type of battery I'd receive as well as information on the full price (including installation). I then used the online chat feature to ask questions before I placed the order. The customer rep replied within a minute and could already see what I inputted in the service request form. I placed my order at 8:30am on a weekday. I immediately received an email confirmation as well as a text with a link to an online order status tracker (including the name of the assigned technician and the estimated time of arrival). My service technician arrived at my home around 11:15am after helping another customer that ordered prior to me. I received text updates with the estimated time of arrival. The technician (Danny P.) also called to confirm his ETA. When he arrived at my home, he explained to me what needed to happen to replace battery (given that my battery in under an additional covering). He then handled the battery replacement and follow-on assessment to make sure I was all set. Danny was polite and easy to deal with. My car of running perfect.
4 years ago
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1-800-Battery has a 4.3 average rating from 4,978 reviews

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