I ordered a battery replacement. After waiting roughly 3 hours with my young son in the car in a parking lot, I was told that the battery replacement could not be done. Finally, the service provided a jump start. However, I was o my offered a minor discount off of the jump service after all that time. And to add insult to injury, my credit card has been charged the original almost $300 charge and I have to go through the long process of disputing the charge with my credit card company. The entire charge, including the jump, should be refunded......now. If not, I should write the review publicly.