I know I needed the battery during a time when there were a lot of calls. I called Monday morning and received my battery Wednesday afternoon. I understand there were a number of calls. What upset me was lack of communication. I was told I was fifth on the list when I contacted customer service on Monday. At five PM I had received no update so contacted cs again. I was told it would be fist thing Tuesday. St about 11 called CS again. I was told I am now 7th on list. At midnight I get a call that the installer is in my driveway!! Then he had the wrong size battery. Promised to be back in the morning. I had a critical health appointment at noon. At 10:30 no word on the battery. I scrambled to get alternative transportation. He finally came around 3 PM. None of this would have bothered me if there had been reliable communication. I know this was a challenging time.