Delivery was prompt and installer was courteous. I was disturbed to find out that I had paid an additional $25 for extra distance delivery because the repairman told me he was pleased because the delivery distance was so short. In addition to that he did not prepare and grease the battery terminals on installation. He told me he did not have the necessary grease to do this. As you are aware this is a normal procedure when installing a battery. Anyone installing a battery should use portable voltage source to maintain voltage on the car's computer so that it's memory is not lost. He did not do that and I had to reset all my radio channels and my windows.