Total waste of time!!! My battery went dead in my garage and I called my normal mechanic who said that they didn't have the battery in stock but could order it. I looked at the 1(800)Battery website and they gave me an ETA of 3 hours. Even though they were $30 more than my regular guy, it sounded more time efficient to me so I booked the apointment. My card was charged immediately and then I waited until they were about an hour late before I called. I was put on hold for a long time so I used the chat feature. It took three times to get an answer (the first two people "accidentally" disconnected when they put me on hold to check with the technician). Finally, the technician showed up 5 hours late with NO communication from the company (with the exception of the one time I got through to someone). Terrible customer service!!!