I definitely feel like I was misled. I asked for a quote on "chat" and was told that my card would not be charged there would only be a hold on it and once the technician had replace the battery my card would be charged. When the technician got here I asked him for a less expensive battery. I had spoken to the Volkswagen dealership earlier and was told for my make and model of Jetta that any battery that size would work and that the computer did not have to be reset. However when the technician got here and I asked him about all of that he said no he could not do that that my card had already been charged and I had already paid for a $265 battery. In the future I will not use these services again I will purchase my battery from auto pro and hire someone to put it in and I'm sure I can save myself at least $100. I think your company is shady.