I placed an online order last week and after I submitted the order the 1-800 battery page went down!!! I thought it's a scam because I couldn't access my account or view the invoice, I called them and they said we are sorry and we have your order here and the technician should start processing your order and he should arrive at your location within 1-2 hours, Then after 35 minutes I received another call from them and they told me we are sorry the stores are closing now and we can't replace your battery today and it has to be tomorrow between 9:00-10:00 am !!! that's was around 4:00 pm, then the next day I waited for the technician to arrive and nobody showed up till noon!!! I called them 5 times and every time I called they transfer me to another agent and I had to explain everything from the beginning!!! after all, the technician arrived at my location in his personal SUV with his kid!!! IT WAS TOO SHADY!!! then when he was about to install the new battery I realized the one that he had is a smaller size than the original one in my car and I told him it's smaller and maybe it's not gonna fit but he said it doesn't matter because it's same watts and same power!!! I was desperate and they were my only option, He installed the new battery and he bring a piece of metal from his car to hold the battery and make it tight, I wasn't happy about all experience with them and I don't recommend them to anyone, find another serves if you are looking for perfect results.