The communication from 1-800-Battery is very poor. I made an appointment for 9am the next day and that time came and went with no update from the tech or your company. I reached out to support and they couldn't provide an answer so they said they'd get back to me. They didn't. I chatted again and another tech said I was good to go. I had to explain that I was still waiting and it was now almost 2 hours past my appointment time. Only then did he look into it, but still no answer. Finally on my 3rd message to y'all about 3 hours after my appointment time the support agent was able to get in touch with the tech and he arrived at my house 4.5 hours after my appointment time. Once he got here everything was great but you should be more proactive in your communication to customers. I shouldn't have had to initiate follow-up to find out what was going on with my order.