Zero Stars should be an option. I scheduled an "appointment" with you today to have a new battery installed at 4 pm, I scheduled this appointment at 10:30 this morning. Calling an appointment is a joke, I didn't receive any communication until I spent 20 minutes waiting on hold an another 45 trying to chat online only to find out at 4:45 that the tech was "a couple hours out" and would call me when he was 30 minutes away. Its not 8 pm have received not call and your offices are closed and no one is responding to the chat even though you flash a message on the screen saying you'll be helped in 0-1 minute. I have to call again just to find out your offices are closed and good luck getting my battery changed in time for my appointments tomorrow. You call this a business practices? This is what pick and choose what business you decide to honor and the rest of us are screwed? I understand there's rain in Portland, welcome to the Pacific Northwest. If I schedule an appointment at 4 pm I deserve ATLEAST a phone call or notification if its not going to happen ESPECIALLY when it won't even happen the same day. This isn't a convenience, its at YOUR convenience. Thanks for literally making my day that much worse.