Literally the worst customer service I have ever encountered. I ordered a battery at 8:30am and was given a 2 he estimate of arrival. At 1030 no one showed and so I chatted with their rep who told me there was a delay "because of rain"--okay, whatever. We live in Portland so it rains all the time and I guess that means they're always late. 3 hours later still not tech and no call or text so I reached out again: this time the excuse was theyre short staffed but promised they'd be there soon. Flash forward to 4:30 and it's getting dark, I've waited all day because they have my credit card # and assure me they're en route but their tech had car trouble. 8:30pm they tell me their tech is really unreliable and whoever told me to continue waiting shouldn't have done that. Wtf?? I cancelled the order. The next morning after I called AAA who promptly and professionally replaced my battery, I get several messages saying my tech is on the way with my battery. I'm at work, mind you, and these people cannot get it together. I finally lost it and told them to F off. Then, for the FIRST time since this fiasco began I get a response: "we're not responsible for your battery being dead. You could have used Lyft or Uber. Things escalate at this point and the final response I got was "a cancelled order means nothing to us". They are absolute garbage and their reps are garbage people. Save your time, your sanity, and your money. Call ANYONE else but them.