The tech, Tim, that installed my battery was amazing. He was professional, efficient and nice. The order and the communications of 1-800-Battery was horrendous. The appointment was scheduled for 9am. Not one email or text confirming appointment. At 1020am, I called. It took 19 minutes to talk to someone. The call then took another 15 minutes on hold. The rep said he would call the tech and call me back. No call back. At 130pm, no call or contact. I called back, again heavy wait times and the rep I spoke to ensured me that there was a tech, he was held up but he was coming. He said he would be there in 1/2 hour, if it was going to be longer rep said he would call. No call back. No communication. At 3pm still nothing. I was on hold waiting for a rep to cancel and viola, I had a text from Tim that he was on the way! As aforementioned, Tim was great. But oh my, the communication and customer service of the company is horrible. Turns out Tim is the only 1-800 tech in Columbus Ohio. So, buyer beware if you consider using this service.