Had a dead battery in a parking lot. Found 1800Battery online, it had great ratings, so I went on their site. I put in my address to confirm that they had service- I live in a busy city- and then scheduled the jumpstart for asap. It was 5 pm in January so it was dark and cold. After an hour and a half, I called to find out how much longer it would be, only to be told that they were GOING TO CALL ME SOON TO TELL ME THEY COULDN'T GET TO ME UNTIL THE MORNING. I was sitting in dark parking lot with 2 kids. It is dangerous to offer a service where you know that the customer is completely stranded if they are scheduling a jumpstart ASAP only to make them wait for HOURS to tell them that they couldn't get service until the morning. DO NOT USE THIS COMPANY.