The 4 yr old battery in my vehicle failed with my car sitting in the loading zone of my apartment complex around noon. Attempted to get roadside service through my auto insurance and they could not give an ETA. Placed order for replacement battery via website and could not get an ETA. My vehicle can not be placed into neutral, have parking brake released without the battery. I called the 800 number and was placed on hold with obnoxiously loud on hold audio for so long it ran down my cell phone battery (which could not be recharged from the vehicle) After 6 hours the roadservice contractor dispatched by insurance company arrived and the vehicle was started with a booster battery. Since I still had not been given an eta from 800!Battery I drove vehicle 100 yards to the Autoparts store across the street and purchased the most expensive battery they sold.. Since it was after 7 pm and I had been outside in 25 degree weather waiting in my unheated vehicle I Went home plugged in my deadcell phone, fixed supper, and went to bed. The next day I turned on my cell phone and had a voice mail from 800 battery service tech saying that due to winter road conditions he could not provide an ETA when the battery I had ordered 24 hours ago would be here. That is when I finally was able to speak with anyone by calling the number on my caller ID to inform them that I bought a battery and was cancelling the order. Not only have I not seen a refund of the battey purchase, I get charged a “Dispatch Fee” for someone who never showed up. Cause if they had shown up, they had my apartment number and could have made their presence known because I was and still am at home. I should not pay for an order that wasn’t completed and service never received. (On two previous occasions I’ve had local mobile battery service contractors install new batteries in my vehicles - they provided an ETA when contacted, arrived within that time and completed the battery replacement. I will dispute the charges made by 800NoBattery on my Mastercard with the card issuer.