Where do I start... I set a reservation for 4-6pm on Monday which was fairly simple on the website. I received 2 follow up calls from customer service BEFORE the scheduled service when it came to updating my order for a more expensive battery. Provided the “Ok” and payment information for that, along with them confirming my technician would be there between the 4-6pm scheduled time. When no one showed by 6pm, I called customer service to have them essentially tell me that they haven’t heard from the technician to confirm he’ll be out there so they’d call him again and then get back to me….. another hour passes. I call again to have the same nonsense told to me and that the technician is likely not going to be able to service me that night. They assured me that the technician would be out at 9am on the dot the next morning. By 9:30 the next morning, I needed to call again as I had not heard a peep. Customer service then tells me via their text message customer service because I could not get through to anyone on a call that the technician would not get to me until NOON! At this point, I’m furious and this is an extreme inconvenience for having to constantly adjust my meetings for work. To make matters even worse…. The technician didn’t show until 2:30pm. Absolutely ridiculous and I sincerely hope this gets to management and they can get in touch with me. It’s the worst service I’ve ever experienced and that’s not an exaggeration.