I ordered a battery from 1-800-Battery of Olney on Saturday the 5th of March. I picked an installation date of the following Monday, March 7th between 2 and 4 PM. On Saturday, March 5th, the day I ordered the battery, an unmarked car backed into our driveway and said he was there to put in the battery. I said we were eating dinner and he would have to come back at my appointment time the following Monday. On Monday, the same person came back to do the installation. I asked for documentation and the warranty for the battery. He said it would be emailed to me from 1-800 Battery of Olney. I called the company the next day and said my email order was all I was getting and that I could claim a warranty just by using the order number. I don't see how this could be the case since nowhere on the emails does it say Die Hard Platinum or any serial number or item number. I would not use !-800 Battery again.