I called around 7pm on Wednesday and was on hold for 30 mins. I hung up and did a chat and no one responded. Called again on hold 15 mins decided to use the text option while still on hold and no response. I was browsing the site trying to find answers to questions I had about the purchase process, warranty, battery sizes etc. all while STILL on hold. After 45mins. I decided to take a chance, make the purchase and set an installment appointment for the next day. I made it for 9-11am and patiently waited. Thankfully I was at home and not stranded. Thursday morning received a text from them apologizing and asking if I still needed info. I said no, made the battery purchase and waiting for the Tech. I was then told the Tech wouldn't arrive until an hour after my appointment. I asked why did I make an appointment if he wasn't going to be on time? I was told delays happen and that's why a window is given (even though it's past my window). I said I would have appreciated some type of notification beforehand; no response back. Nonetheless, at the least I was able to track the Tech's location. I'm thinking I've already paid for the battery and can't reach customer service? Is this a scam? Thankfully the Tech showed up around 11:30 and apologized for the confusion. He had another appointment scheduled for the same time as mine but didn't see mine until 10. He contacted the office to let them know and that's why I received the text from them. As for the battery replacement, he did a great job. The install probably took 30 mins max. Eric B. walked me through the process and even had equipment to connect to my car to keep from losing my data. That was a major concern for me because I thought I would need the dealership to reprogram. He checked the battery voltage and the alternator reading making sure everything was working fine. Overall I was pleased with the process. I found them by doing a search for a battery and thought is this for real? You can order a battery online, schedule delivery and they can install all for one price? I didn't appreciate not being able to connect with customer service the day I needed them. They are based out of California so there is a 3 hour time difference but that was unacceptable for me. I gave 3 stars for communication but I have to give 5 for the ease of ordering, delivery and install. Thanks again Eric!