In the end my truck is running and the battery is swapped. However, there was a lot of stress involved as my vehicle is pricey ($80,000) and has a lot of electronics. The technician (while a very nice albeit introverted guy) admitted he had never changed the battery in my model/vehicle before and mentioned perhaps needing to watch a YouTube video of how to perform the swap? Red alert. He also unfortunately showed up with the wrong battery which he only realized AFTER taking everything apart. I regretted my decision to not just go to my dealer for the service immediately. In the end after going back to the auto parts store for the correct battery, he did manage to figure it out and all is well - my battery is swapped and everything seems to work. But i will probably just go to my dealer in the future. The customer service folks were as helpful as they could be.