PLACED ORDER AT 1153 A.M. ONLINE AND WAS GIVEN A 2 HOUR 20 MINUTE WINDOW. MY CARD WAS CHARGED IMMEDIATELY. 3 HOURS GOES BY. CONTACTED THEM VIA CHAT FEATURE ONLINE. BEYOND RUDE, BY FAR ONE THE RUDEST PEOPLE I HAVE EVER COME ACROSS. WHEN I MENTIONED IT HAD BEEN 3 HOURS, THE CUSTOMER SERVICE REP SAID OOPS WE SHOULD HAVE REACHED OUT EARLIER BECAUSE THE TECH IS NOT RESPONDING TO YOUR ORDER. I ASKED TO HAVE AN OWNER AND/OR MANAGER GET A HOLD OF ME AND THE RESPONSE WAS NO! DUE TO EVRYONE HAVING COVID. I ASKED FOR MY MONEY TO BE RETURNED AND PROOF EMAILED TO ME. WAS TOLD THEY NEVER RAN THE CARD, BUT MY C.C COMPANY SAID IT WAS RUN. GOT AN EMAIL SAYING THE ORDER WAS CANCELLED. HAD TO BOOK ANOTHER COMPANY TO COME OUT, WHICH THEY DID FOR ALMOST $100 CHEAPER AND SUPER FRIENDLY. THE NEXT DAY, WHILE IM IN LINE AT THE GROCERY STORE, 1800 BATTERY CALLS AND TEXTS. I DECLINED THE CALLED AND RESPONDED TO THE TEXT, STATING THE ORDER HAD BEEN CANCELLED 24 HRS PRIOR. GOT A VERY NASTY RESPONSE FROM THE TECH. DO NOT, FOR ANY REASON USE THIS COMPANY. THEY WILL CHARGE YOUR CARD, LIE ABOUT IT AND NOT SEND ANYONE OR SEND SOMEONE A DAY AFTER YOU NEEDED THEM. I MISSED AN APPOINTMENT WAITING ON THIS COMPANY. THEY DESERVE ZERO STARS.