I was very aggravated with the process for your services. I went online to your website at 11:56 AM on Sun 21 Aug 2022 and placed an order for delivery and install of a battery. I marked that an appointment was needed ASAP, and in the notes, I explained that I was waiting in a mall parking lot for assistance. 12:16 PM, I received an email providing the details of my order and that the ETA was 2-hours, 2-min. I noted that nowhere in the email did it state that an appointment was “not” made or that a technician would not be able to provide the services I prepaid for online. After waiting 2-hours with no updated email, text, or status, I chatted with an agent to try and obtain a status for my order. The agent explained that my order was assigned to a technician, but the technician was not answering his phone, the agent would try and get someone out to me, but unfortunately could not provide a for sure ETA. The agent explained that I should receive a status update when the technician has the battery and is on his way. The agent also stated that Sundays are the days that some technicians take off from work, so there was no way of knowing what technician was available to meet me. The agent and I agreed that Monday (22 Aug) would be best to meet a technician. Additionally, the agent stated that I would receive a text on Monday in plenty of time and that these requests are typically completed around 9 AM the following day. The agent ended the chat by explaining that I would have plenty of time to meet the technician at the mall once I receive my first notification. However, on Monday morning at 8:00 AM, I received a text that the technician was on his way and was 10-min from the stalled vehicle’s location. I live in North Raleigh 35-min away from the mall and was inconvenienced again to ensure I could get someone over there in time to meet the technician. On a good note, the technician replaced the battery with little difficulty and was there when the text message said he would be. But the 2-hour wait the previous day without getting what I paid for, lack of notifications received to keep me updated on what was going on with my request, the fact that no details were provided at the time of ordering to inform me my order could “not” be fulfilled on Sunday, and that the agent was not able to contact the assigned technician on Sunday to determine a timeline, all contributed to a negative experience.