Lack of communication. Called for service around 2:15pm, was told a wait time of 2 hrs 2 min. If not for me calling, texting and chatting on webpage to find out where the technician was, no one would've called me to let me know your service was running very late. I was given several excuses that seemed like lies - the tech was out bc of covid, the tech forgot a tool he needed and had to turn around to pick up, I was told carlos was the tech, then informed it was someone else...basically I was given the run around. Finally got battery changed out around 6:30ish. I probably wouldn't be as disappointed if there had been truthful communication on 1800battery's side - but the lack of communication is what really upset me more so than the later time quoted.