Incompetence or fraud? Not certain. I was charged $326 to purchase and install a battery. When the installer came, he had the wrong battery. The 1-800 battery reps sent him to get another one. Two hours later, he brings another wrong-sized battery. An hour after that, he leaves. I got nothing except a wasted 3 hours that evening. Now I have spent hours on the phone, trying to reach customer service. They only respond by text. They finally credited me for $218. I still have a remaining $108 to be credited. It is fraudulent to charge for a service or product not given. I am exasperated and I should be paid for the time I have spent trying to get my money refunded and the hours wasted on dealing with a company that sends batteries that are NOT the size on the order. Gee whiz!!!