Total scam! Stay away! Purchased a premium "Die Hard Gold" battery when the tech arrived had a generic battery...a brand I have never heard of. Advised the tech it was incorrect and he left. Attempted to contact customer service was told the battery I purchased could not be located in my area (not true contacted multiple locations near me plenty of Die Hard Batteries)so they decided what battery was good for my vehicle. When they could not / would not provide the battery I paid for I requested a refund. After an hour of back and forth I was advised they would refund the battery but they would charge me $100 for the tech visit. As started that battle I has hung up on. Called back and no one would answer the phone. Wife called from a different number connected with someone and she was hung up as well. STAY AWAY TOTAL SCAM!