I get that I am not super close to a major metropolitan area, however if you are going to accept my order the very least you can do is keep me updated and let me know that you are unable to locate a technician to assist me and don't leave me hanging for 3 hours before I call and you let me know the bad news. Thankfully Uber and Autozone Order Online took care of me just fine (and I saved $150 to boot). So, I guess thanks for cancelling my order when I called to see how long it might actually be to get my battery replaced. Your 3.5 hour estimate took me about 60 minutes start to finish to do myself.