Im giving a 1 star review as I wish I could give a 0 star review, the customer service rep on the call informed me that the technician would may not be able to make it to my place on my initial scheduled day and if I could wait to schedule for the next day it would be "GUARANTEED" that the technician would make it to my place at 9am my time. This DID NOT happen and I am mainly upset about the fact I was lied to and paid over 300 for my batter and service tech and no one came to my place as the time I scheduled for. The vehicle is my means to move around and get to my place of work and this miscommunication from the customer service rep was not professional and careless, ... if they were NOT sure a technician could not make it to my place at a "Guaranteed" time, they should have just been honest instead of guessing and lying about it.