DO NOT USE THIS COMPANY!!! I WANT TO GIVE A ZERO! THE TECH LEFT WITHOUT PROGRAMMING MY VEHICLE BACK TO THE ORIGINAL STATE! And you cannot even speak to a manager to get resolution. Oh and they LIE! MOST DISAPPOINTING AND FRUSTRATING IS THAT I ENDED UP AT THE DEALERSHIP AN HOUR AFTER THE TECH LEFT MY HOUSE! The tech left my vehicle with fault alarms and non-working lights as he never coded/programmed the battery to my car. He told his team that he did not have the “programming tool”. If he knowingly DID NOT have this tool, why is he doing the work???? And the next call I made to the the customer service rep said they do not program batteries. HUH???? This company charged me $532.00 and didn’t properly complete the job with programming. AND left without even mentioning to me that I now had all of these fault alarms! I am now paying Audi to fix this problem. I would steer clear of this company. The reduced price is not worth the frustration and additional fees I am now having to pay. In the end it would have been cheaper to go directly to the Audi dealership. At least it would have been done correctly. AND if something was wrong, they would not have let me leave without mentioning any issues - vehicle lights not working, lane assist no longer enabled, door ajar errors, etc. IN ADDITION, when I contacted customer service, they will not let you speak to a manager and when you insist on speaking to a manager, they say they are too busy to get on the call and when you say you will hold, they hang up on you. Jason is purportedly the manager. I spoke to two people (Carlos and Rebecca). Both times, Jason the manager is too busy. And then they disconnect! And then say the call dropped. I am beyond upset for the bait and switch on the battery (as they did not bring the battery advertised on the website) as well as the fact that their tech left the job incomplete and didn’t even feel the need to mention to me that there were now numerous faults on the vehicle and the way that I was treated by customer service. DO NOT USE 1800-BATTERY! The way they treat people is unacceptable.